Apologies, the Arbitration Scheme for the Travel industry is now closed. If you would like to know more please visit the ABTA website: www.abta.com.

If you prefer to speak to someone, you can call ABTA Consumer Affairs on 0901 201 5050 (UK calls only). Calls are charged at 51.062p per minute, plus any network charges. This line is open from 09.00 hrs to 17.00 hours Monday to Friday, excluding bank holidays.